Refund & Return Policy for Vaperox.com

At Vaperox.com, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with a transparent and hassle-free return and refund policy, fully compliant with UAE e-commerce standards.

Eligibility for Returns

You may return unused, unopened items within 7 days of delivery for a full refund or exchange. To be eligible, products must be:

  • In their original, sealed packaging

  • Unused and in resalable condition

  • Accompanied by a receipt or proof of purchase

Please note: Due to hygiene and safety reasons, we cannot accept returns of used vape devices, e-liquids, coils, or tanks.

Return Process

  1. Contact our support team at vaperoxuae@gmail.com with your order number and reason for return.

  2. We will respond within 24 hours with return instructions and shipping details.

  3. Once we receive and inspect the returned item, a refund will be issued to your original payment method.

Refunds

Approved refunds are processed within 3–7 business days after the returned item is received and inspected. You will receive an email notification once the refund is initiated.

Exchange Policy.

If you received a defective or incorrect item, please contact us immediately at vaperoxuae@gmail.com. We will arrange a replacement or offer store credit at no additional cost.

Shipping Costs.

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).

  • Original shipping fees are non-refundable unless otherwise agreed.

Non-Returnable Items

  • Used or opened vape juices

  • Disposable vapes

  • Coils, pods, and tanks

  • Clearance or promotional items

Need Help?
Email us at vaperoxuae@gmail.com for any questions related to returns, exchanges, or product concerns. Our support team is here to assist you every step of the way.